When Google CEO Sundar Pichai turned ‘tech support’ for Quora co-founder's Google Meet complaint

Quora co-founder and CEO Adam D'Angelo abandoned plans to transition from Zoom to Google Meet after a week-long trial, citing poor audio quality as the dealbreaker, a complaint that triggered a direct response from Google CEO Sundar Pichai within just 25 minutes."At Quora we recently tested switching from Zoom to Google Meet for a week," D'Angelo shared on X. "Google Meet is better in many small ways, but worse in one big way: audio quality, particularly background noise cancellation and echoing. That kills it so we are staying on Zoom!"The candid feedback about Google's video-conferencing tool quickly caught attention, including from a Google Waymo engineer who expressed surprise at the complaint."Really? We literally never have an issue with background noise. In fact it's remarkably good, can't hear dogs or coughing or leaf blowers… surprising you had an issue," wrote Reed, an engineer at Waymo.Google CEO Sundar Pichai personally joined the conversation less than half an hour after D'Angelo's initial post."Hey Adam, will follow up offline as haven't experienced this, as Reed notes below it works pretty well in my experience, we will debug to understand the root cause and fix. Thanks for flagging," Pichai responded.D'Angelo seemed pleased with the direct engagement from Google's top executive, replying: "Thank you!! Would love to switch if this is fixed!"The exchange highlights how even major tech companies with billions of users can occasionally provide personalized responses to product feedback, especially when it comes from fellow tech leaders. For everyday users, getting direct attention from a major tech CEO remains extremely unlikely, but Pichai's quick response suggests Google maintains some elements of its startup-era responsiveness despite its massive scale.