BluSmart halts cab bookings amid Gensol fraud: How to take refund of the money in your Blu wallet

BluSmart, the electric ride-hailing service once seen as a challenger to Uber and Ola, has abruptly suspended cab bookings in Delhi-NCR, Bengaluru, and Mumbai. The move comes amid an ongoing SEBI investigation into Gensol Engineering, BluSmart’s financial backer, over alleged fund misappropriation.
While BluSmart has not issued an official statement, reports suggest that the suspension follows SEBI’s interim order against Gensol Engineering, which allegedly diverted Rs 262 crore meant for EV purchases. The company’s app remains available for download, but users are unable to book rides, with all time slots showing as unavailable.
BluSmart’s fare payment system required users to pre-load money into Blu Wallet before booking rides. With services halted, many customers are now struggling to retrieve their funds. Here’s how you can request a refund:



The Times of India (Tech) team attempted to process a refund from the Blu Wallet and spoke with a company representative, who assured us that the amount would be credited back to the original payment method within 5 to 7 days. Following our conversation, we received an official email from BluSmart confirming the temporary suspension of its services and stating that refund processing will be initiated soon.

BluSmart’s future remains uncertain, with reports indicating that the company may exit the ride-hailing business and transition into a fleet partner for Uber. Meanwhile, Delhi International Airport has issued an advisory to passengers, confirming that BluSmart has temporarily suspended operations at the airport.